In the world of mortgage servicing, compliance is paramount. Valon, a residential mortgage servicer, lender, and insurance provider turned to Avenue to elevate their monitoring and alert systems. Operating in a heavily regulated industry, Valon must keep a close watch on various SLAs and KPIs to ensure they stay in compliance.

Streamlining Operations with Avenue 

Avenue's solution for Valon centered on providing efficient and timely alerts. Valon has over 300 monitors set up in Avenue. Key integrations and functions include:

SLA Breach Detection: Avenue helps in tracking loan-level exceptions on SLAs and deadlines. Instead of waiting until weekly business reviews to review SLA’s, Kevin and his team use Avenue to proactively identify assets at risk of SLA breach.

Data Quality Assurance: Avenue sends data quality alerts whenever new data fields are added to Valon’s data warehouse.

Zendesk Integration: Avenue seamlessly integrates alerts into Zendesk workflows, ensuring the operations teams are notified within a unified platform.

Aggregate Reporting: On a monthly basis, Avenue provides an overview of SLA metrics, offering insights and trends.

The result: efficiency, visibility, & adoption

Efficiency: Building operations alerting became substantially easier, eliminating the need for heavy engineering work. Analysts can set up monitors in minutes.

Visibility: The team can now spot trends even before the month-end, allowing for proactive actions.

Adoption: Thanks to its user-friendly nature, Avenue has been widely adopted across the company.

Kevin Lee, who co-leads a team of full-stack data analysts, expressed that Avenue has reduced the engineering load required for crafting notifications. “It’s not just about the ease,” he remarked, “It's about the clarity and transparency Avenue has brought in tracking our metrics.”

In an industry where precision and compliance are key, Avenue helps Valon streamline their processes, ensure tighter operational controls, and build more efficient workflows. Read more about how Avenue helps customers like Popchew and Up&Up with operations alerting.