Integrate Avenue with Zendesk

With the Zendesk-Avenue integration, teams using Zendesk as their ticketing system can now create tickets from sql or forms. By allowing Avenue to take care of the ticket creation and housekeeping, teams can focus on solving customer issues.

This integration supports the following features:

• Easy configuration: no-code ticket creation using sql or form submission

• Submits forms: submit Avenue forms directly from Zendesk. Or, trigger a Zendesk ticket via Slack form submission

• Stay in the tools you already use: bi-directionally sync comments and status from Zendesk to other tools like Slack

• On-call assignment: auto-assign work based on Avenue’s team schedule

• Bonus: Zendesk as a data source: create tickets from Zendesk and send elsewhere

Is the Zendesk-Avenue integration right for me?

If you’re in search of anything below, get in touch: 

• Cross-functional visibility (because not all teams work out of Zendesk)

• No-code way to set up Zendesk tickets (like from sql or a form submission)

• Create Zendesk tickets from Slack 

• Ticketing solution for internal operations

• Task management tool for operations that's not Zendesk

Hear from our customers:

⚡️Tony, Director of Product Operations @ Ramp

“When we launch a new feature, we want to know customer sentiment in real time. With Avenue, we automatically tag Zendesk tickets related to the launch, then alert the right team by sending it to a designated Slack channel. Teams like product, who don’t live out of Zendesk, now have visibility into how customers are reacting to new features."

⚡️Kevin, Analytics @ Valon

“One of the main features we use in Avenue is the the Zendesk integration. Our operations team uses Zendesk as their work management queue tool.  If a deadline is coming up and it hasn't been completed, we will leverage Avenue to create tasks directly in Zendesk. We set up monitor in Avenue using sql. This saves a lot of time on the engineering side because ops isn’t reliant on engineers to create these alerts.”

⚡️Prabh, Analytics @ Slash

"Avenue's Zendesk integration has been incredibly useful for fraud detection. We receive alerts in real-time, and it creates tickets in Zendesk so our customer support team can take immediate action. It's a big quality of life upgrade for our fraud prevention efforts."

To learn more about how customers like you use the Zendesk-Avenue integration check out our case study showing how a leading fintech startup uses the Zendesk-Avenue integration to answer customer requests 12X faster.

Get in touch with the Avenue team to see how Avenue can enhance your Zendesk workspace today.