The head of operations at a virtual care platform spent her days hopping between Mode dashboards, Slack, Google Form output, and Zendesk to get an idea of what issues her team was dealing with. She needed visibility.
Then she heard about a smart ticketing tool built for operations teams that lets you customize any alert and the tasks that follow. Regardless of the trigger – be it a new entry in their Snowflake table or a simple reaction on Slack – she seamlessly configured the system to automatically generate tickets
With Avenue, she now has one queue for all operations workflows and has improved team SLA's by 30%. Let's check out the four distinct types of triggers she uses to create tickets and streamline her operations team's workflows.
The 4 ways to create a ticket in Avenue:
How to create a ticket: A new row of data or change in a row
Example: When a provider license expires
How to create a ticket: Sending a POST request to a Webhook URL
Example: When a prescription delivery is delayed by more than 24 hours by our 3P logistics partner
How to create a ticket: A comment or emoji reaction in Slack
Example: When a partner reports an issue in our shared Slack channel
How to create a ticket: Filling out a form
Example: When customer support fills out a form when they detect a medical coding issue
In need of operations visibility? Talk to sales today!