In a world steeped in digital communication, managing physical mail still remains an integral part of many businesses. Stable, a prominent mail management company, sought an effective solution to proactively monitor their mail forwardingand reduce manual workflows. Stable relied on dashboards (in Metabase) and manual monitoring for their mail forwarding process. Enter Avenue, a dynamic alerting and playbooking tool for operations teams.

Discovering Avenue: a proactive solution

• Avenue was introduced to Stable's CTO by a member of Avenue's team.

• Intrigued by Avenue's potential to monitor and preempt issues, Stable decided to test Avenue's capabilities.

Implementing Avenue: focusing on the right alerts

• Avenue was integrated to monitor USPS forwarding statuses and preemptively identify possible issues.

• Avenue was also used to track daily adherence to Stable's key performance indicators through their business intelligence software.

• Avenue was used to run a referral program. “We create signals which prompt someone to send a gift card to the person who referred the new customer.”

• We're using Avenue to get a daily rundown of prospects who don't complete the onboarding flow along with their company size and revenue to identify possible sales targets.

Avenue in action: proactive management and improved customer satisfaction

• Avenue's advanced alerting system allowed Stable to swiftly identify USPS failures, enabling proactive problem-solving.

• This minimized processing delays and significantly bolstered customer satisfaction.

• Beyond core operations, Stable found innovative ways to leverage Avenue, such as monitoring the Net Promoter Score (NPS).

The outcome: time saved

• Post-Avenue integration, Stable has been saving approximately four hours per week.

• Stable discovered a broad array of additional uses for Avenue, harnessing its flexibility to continuously enhance different aspects of their operations.

Next steps: explore what Avenue can do for you

The Avenue tool has proven to be a game-changer for Stable, elevating their operations and improving customer satisfaction. Interested in finding out how Avenue can revolutionize your operations too? Click here to learn more about Avenue, schedule a demo, or get in touch with our team today.