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10 risks every marketplace operations leader must monitor

10 risks every marketplace operations leader must monitor

Jan 25, 2024

Jan 25, 2024

Drawing on insights from ops leads at DoorDash, Uber, and Taskrabbit, this article distills 10 critical risks that every marketplace operations leader must monitor to ensure service, supply, and quality.


“French fries and buffalo wings are the most difficult problem in the restaurant delivery industry today. We are obsessed with challenging ourselves to consistently deliver them hot and crispy.”
— Micah Moreau (VP Ops, DoorDash)



10 Risks Every Marketplace Operations Leader Must Monitor


Listing Quality and Compliance 

1. Prohibited Items: Identify listings of banned items to maintain marketplace integrity and legal compliance.


2. Photo and Description Completeness: Ensure listings have all necessary details, enhancing the customer shopping experience


3. Pricing Consistency: Monitor for unusual pricing, maintaining consistency and market competitiveness.


Inventory and Order Management

4. Out-of-Stock Items: Receive timely updates on inventory shortages to avoid customer dissatisfaction and lost sales.


5. Order Status Changes: Keep track of any delays or cancellations in order processing and delivery, ensuring customer expectations are managed.


Service

6. SLA breaches: Ensure compliance with service level agreements to uphold service quality and customer satisfaction.


7. Customer Complaints: Quickly address customer complaints, maintaining a high standard of customer service.


Fraud 

8. Promo Code Gaming: Identify and address misuse of promotional offers, preserving the integrity of marketing efforts.


9. Suspicious Charges: Detect potentially fraudulent transactions. It triggers when there are anomalies in payment methods or order values.


10. Chargebacks: Stay informed about chargebacks to manage financial risks and maintain customer trust.


If these marketplace risks sound familiar, check out Avenue. Avenue lets you set customized rules over your data, triggering real-time workflows for the scenarios outlined above.




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Backed by

Y Combinator

Accel

Lachy Groom

Slack Fund

Flexport

Elad Gil

© 2023 Avenue. All rights reserved

Sign up for a free trial

Operations observability in under 10 minutes

Subscribe to our newsletter

Receive updates on new posts and features

Backed by

Y Combinator

Accel

Lachy Groom

Slack Fund

Flexport

Elad Gil

© 2023 Avenue. All rights reserved