1 system to run your BPO
Operations teams get more done with Avenue
How does it work
Everything you need to manage a BPO in one place
Product Video
Avenue is the best way to manage your BPO
How Avenue Works
Unlock operational excellence
Create & assign work from anywhere
No-code workflow creation from SQL, Forms, Slack, or Webhooks. Smart-assignment based on conditional routing & on-call schedules
Guarantee playbook adherence
Ensure compliance to playbooks with standardized checklists and audit logs
Smart automations
Automate workflow steps that don’t require a human-in-the-loop
All-in-one tool for ops
Become operationally excellent
Alert everything
Stay ahead with real-time notifications on important KPIs, igniting prompt action
All your playbooks in one place
Power accountability and resolution with automated, context-driven action plans
Quantify your Ops
Continually improve your ops: reduce volume, time to response, and more.
Meet your teams where they are
Sync messages and file uploads between Slack, Asana, Zendesk, Notion, and all our integrations
Organized calm
Dynamic tags and labels for everything to make search and retro as easy as pie
